Manual:Support Output File: Difference between revisions

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Spanish Version: [[Support_Output_File_Spanish]]
=== What is a supout.rif file? ===


== Summary ==
{{Versions|ALL}}


The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp. This file does not contain RouterOS user passwords, you are not disclosing access information by sending us this file.
The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using FTP. If required, then you can generate file also on "/flash" folder on devices with FLASH type memory or external storage drive, by specifying full path to the file "name=flash/supout.rif". You can view the contents of this file in your [http://www.mikrotik.com Mikrotik account], simply click on "Supout.rif viewer" located in the left column and upload the file.


== Make Support Output File ==
This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.


==== Winbox ====
===Making Support Output file===
====Winbox====
To generate this file in Winbox, click on "Make Supout.rif"


Generate Support Output File by clicking to '''Make Supout.rif''',
[[Image:Supoutwinbox.png|600px]]


[[Image:PFFFFFFFFF.png]]
To save the file to your computer, right mouse click on file and select "Download" to get support output file, or simply drag the file to your desktop.


Do not interrupt process of the file generating and wait until the '''supout''' window disappears.
[[Image:Supoutwinbox2.png|400px]]


==== Console ====
====Webfig====
To generate this file in Webfig, click on "Make Supout.rif" and then "Download" to get in on your computer
[[Image:Supoutwebfig2.png|600px]]


To generate suppout.rif from the console run the command,
====Console====
To generate this file, please type in the command line:


[[Image:SUP2.png]]
/system sup-output name=supout.rif


Wait until router console print out '''done'''.
[[Category:Manual|S]]
 
[[Category:Basic|S]]
== Download Support Output File ==
 
Support output file can be download from the router by any FTP client. Check that firewall is not blocking FTP communication and FTP service is enabled,
 
  / ip service set ftp disabled=no
 
[[Image:SUP3.png]]
 
Attach support output file (supout.rif) to the e-mail and send it to support department (support@mikrotik.com)
 
[[Category:Manual]]

Latest revision as of 18:26, 24 December 2017

What is a supout.rif file?

Applies to RouterOS: ALL

The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using FTP. If required, then you can generate file also on "/flash" folder on devices with FLASH type memory or external storage drive, by specifying full path to the file "name=flash/supout.rif". You can view the contents of this file in your Mikrotik account, simply click on "Supout.rif viewer" located in the left column and upload the file.

This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.

Making Support Output file

Winbox

To generate this file in Winbox, click on "Make Supout.rif"

To save the file to your computer, right mouse click on file and select "Download" to get support output file, or simply drag the file to your desktop.

Webfig

To generate this file in Webfig, click on "Make Supout.rif" and then "Download" to get in on your computer

Console

To generate this file, please type in the command line: 

/system sup-output name=supout.rif
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