RouterBOARD Troubleshooting: Difference between revisions
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== Starts, but an ERROR interrupts loading of RouterOS == | == Starts, but an ERROR interrupts loading of RouterOS == | ||
* Enter the BIOS, set it to boot from ethernet, then NAND and [http://www.mikrotik.com/testdocs/ros/2.9/guide/netinstall.php reinstall OS with Netinstall]. In most cases, it will not hurt the configuration or license. | * Enter the BIOS, set it to boot from "ethernet, then NAND" and [http://www.mikrotik.com/testdocs/ros/2.9/guide/netinstall.php reinstall OS with Netinstall]. In most cases, it will not hurt the configuration or license. | ||
* Examine the error message and see if it's meaning leads to a logical solution | * Examine the error message and see if it's meaning leads to a logical solution | ||
* [http://www.mikrotik.com/support.html Contact support] with the error message | * [http://www.mikrotik.com/support.html Contact support] with the error message | ||
Revision as of 10:05, 28 February 2007
This page describes methods of testing if a RouterBOARD device has troubles. Before contacting support, or RMA department, please carefully try ALL of the mentioned methods:
Starts, but OS doesn't load
- Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000
- Try using mac-telnet, or mac-winbox to connect
- Make sure your RouterBOARD's BIOS is set to boot from NAND
- If all else fails, hold the button next to the LEDs to load backup BIOS
Starts, but an ERROR interrupts loading of RouterOS
- Enter the BIOS, set it to boot from "ethernet, then NAND" and reinstall OS with Netinstall. In most cases, it will not hurt the configuration or license.
- Examine the error message and see if it's meaning leads to a logical solution
- Contact support with the error message
No information on the console output
- Hold the button next to the LEDs to load backup BIOS
- Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000
- Check Power jumpers, are they set according to the manual?