Manual:Support Output File: Difference between revisions

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{{Versions|2.9, v3, v4}}
==== What is a supout.rif file? ====


== Summary ==
{{Versions|ALL}}


The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp. This file does not contain RouterOS user passwords, you are not disclosing access information by sending us this file.
'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.'


== Make Support Output File ==
You can view the contents of this file in your www.mikrotik.com account, simply to to the Supout.rif section and upload the file.


==== Winbox ====
This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue.


Generate Support Output File by clicking to '''Make Supout.rif''',
To generate this file, you must type:


[[Image:PFFFFFFFFF.png]]
/system sup-output


Do not interrupt process of the file generating and wait until the '''supout''' window disappears.
In command line, or use winbox:


==== Console ====
[[Image:Supout.png]]


To generate suppout.rif from the console run the command,
You can also use the terminal in Winbox:


[[Image:SUP2.png]]
[[Image:Supout2.png]]


Wait until router console print out '''done'''.
To save the file direcly from Winbox, simply drag the file to your desktop:


== Download Support Output File ==
[[Image:Supout3.png]]


Support output file can be download from the router by any FTP client. Check that firewall is not blocking FTP communication and FTP service is enabled,
[[Category:Manual]]
 
  / ip service set ftp disabled=no
 
[[Image:SUP3.png]]
 
Attach support output file (supout.rif) to the e-mail and send it to support department (support@mikrotik.com)
 
== See also ==
 
* Spanish Version: [[Support_Output_File_Spanish]]
 
[[Category:Manual|Support Output File]]
[[Category:System|Support Output File]]
[[Category:Examples|Support Output File]]

Revision as of 09:19, 22 September 2010

What is a supout.rif file?

Applies to RouterOS: ALL

'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.'

You can view the contents of this file in your www.mikrotik.com account, simply to to the Supout.rif section and upload the file.

This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue.

To generate this file, you must type: 

/system sup-output

In command line, or use winbox:

You can also use the terminal in Winbox:

To save the file direcly from Winbox, simply drag the file to your desktop:

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