Manual:Support Output File: Difference between revisions
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To generate this file in Winbox, click on "Make Supout.rif" | To generate this file in Winbox, click on "Make Supout.rif" | ||
[[Image:Supoutwinbox.png| | [[Image:Supoutwinbox.png|600px]] | ||
To save the file to your computer, click "Download" on support output file, | To save the file to your computer, click "Download" on support output file, | ||
[[Image:Supoutwinbox2.png| | [[Image:Supoutwinbox2.png|600px]] | ||
or simply drag the file to your desktop. | or simply drag the file to your desktop. | ||
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====Webfig==== | ====Webfig==== | ||
To generate this file in Winbox, click on "Make Supout.rif" and on "Download" to get in on your computer | To generate this file in Winbox, click on "Make Supout.rif" and on "Download" to get in on your computer | ||
[[Image:Supoutwebfig2.png| | [[Image:Supoutwebfig2.png|600px]] | ||
====Console==== | ====Console==== | ||
Revision as of 11:07, 22 August 2017
What is a supout.rif file?
Applies to RouterOS: ALL
The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using FTP. You can view the contents of this file in your Mikrotik account, simply go to the Supout.rif section and upload the file.
This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.
Making Support Output file
Winbox
To generate this file in Winbox, click on "Make Supout.rif"
To save the file to your computer, click "Download" on support output file,
or simply drag the file to your desktop.
Webfig
To generate this file in Winbox, click on "Make Supout.rif" and on "Download" to get in on your computer
Console
To generate this file, please type in the command line:
/system sup-output
It is possible to download the file with FTP/SFTP client to your computer.
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