RouterBOARD Troubleshooting

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Revision as of 15:38, 26 February 2007 by Normis (talk | contribs)
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This page describes methods of testing if a RouterBOARD device has troubles. Before contacting support, or RMA department, please carefully try ALL of the mentioned methods:

Starts, but OS doesn't load

  • Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000
  • Try using mac-telnet, or mac-winbox to connect
  • Make sure your RouterBOARD's BIOS is set to boot from NAND
  • If all else fails, hold the button next to the LEDs to load backup BIOS

Starts, but an ERROR interrupts loading of RouterOS

  • Enter the BIOS, set it to boot from ethernet, then NAND and reinstall OS with Netinstall. In most cases, it will not hurt the configuration or license.
  • Examine the error message and see if it's meaning leads to a logical solution
  • Contact support with the error message

No information on the console output

  • Hold the button next to the LEDs to load backup BIOS
  • Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000
  • Check Power jumpers, are they set according to the manual?
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