Difference between revisions of "Manual:Support Output File"

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(What is a supout.rif file?)
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'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.'
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'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.' You can view the contents of this file in your [http://www.mikrotik.com Mikrotik account], simply go to the Supout.rif section and upload the file.
  
You can view the contents of this file in your [http://www.mikrotik.com Mikrotik account], simply go to the Supout.rif section and upload the file.
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This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.  
  
This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue.
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To generate this file, please type:  
 
 
To generate this file, you must type:  
 
  
 
  /system sup-output
 
  /system sup-output
  
In command line, or use winbox:  
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In the command line. You can also use the GUI:  
  
 
[[Image:Supout.png]]
 
[[Image:Supout.png]]
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Of course, it is also possible to download the file with FTP/SFTP or to automate this process with scripting, and have the file emailed to you.  
 
Of course, it is also possible to download the file with FTP/SFTP or to automate this process with scripting, and have the file emailed to you.  
 
  
 
{{cont}}
 
{{cont}}

Revision as of 10:29, 8 August 2017

What is a supout.rif file?

Version.png

Applies to RouterOS: ALL

'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.' You can view the contents of this file in your Mikrotik account, simply go to the Supout.rif section and upload the file.

This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.

To generate this file, please type:

/system sup-output

In the command line. You can also use the GUI:

Supout.png

You can also use the terminal in Winbox:

Supout2.png

To save the file direcly from Winbox, simply drag the file to your desktop:

Supout3.png

Of course, it is also possible to download the file with FTP/SFTP or to automate this process with scripting, and have the file emailed to you.

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