Difference between revisions of "Manual:Support Output File"

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This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.  
 
This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.  
  
To generate this file, please type:
 
  
/system sup-output
+
====Winbox====
 +
To generate this file in Winbox, click on "Make Supout.rif"
 +
 
 +
[[Image:Supoutwinbox.png]]
  
In the command line. You can also use the GUI:
+
To save the file to your computer, click "Download" on support output file,
  
[[Image:Supout.png]]
+
[[Image:Supoutwinbox2.png]]
  
You can also use the terminal in Winbox:
+
or simply drag the file to your desktop.
  
[[Image:Supout2.png]]
+
====Webfig====
 +
To generate this file in Winbox, click on "Make Supout.rif" and on "Download" to get in on your computer
 +
[[Image:Supoutwebfig2.png]]
  
To save the file direcly from Winbox, simply drag the file to your desktop:
+
====Console====
 +
To generate this file, please type in the command line:  
  
[[Image:Supout3.png]]
+
/system sup-output
  
Of course, it is also possible to download the file with FTP/SFTP or to automate this process with scripting, and have the file emailed to you.  
+
It is possible to download the file with FTP/SFTP client to your computer.
  
 
{{cont}}
 
{{cont}}

Revision as of 11:46, 22 August 2017

What is a supout.rif file?

Version.png

Applies to RouterOS: ALL

'The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.' You can view the contents of this file in your Mikrotik account, simply go to the Supout.rif section and upload the file.

This file contains all your routers configuration, logs and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.


Winbox

To generate this file in Winbox, click on "Make Supout.rif"

Supoutwinbox.png

To save the file to your computer, click "Download" on support output file,

Supoutwinbox2.png

or simply drag the file to your desktop.

Webfig

To generate this file in Winbox, click on "Make Supout.rif" and on "Download" to get in on your computer Supoutwebfig2.png

Console

To generate this file, please type in the command line:

/system sup-output

It is possible to download the file with FTP/SFTP client to your computer.

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