Difference between revisions of "RouterBOARD Troubleshooting"

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== Starts, but an ERROR interrupts loading of RouterOS ==
== Starts, but an ERROR interrupts loading of RouterOS ==


* Enter the BIOS, set it to boot from ethernet, then NAND and reinstall OS with Netinstall. In most cases, it will not hurt the configuration or license.  
* Enter the BIOS, set it to boot from ethernet, then NAND and [http://www.mikrotik.com/testdocs/ros/2.9/guide/netinstall.php reinstall OS with Netinstall]. In most cases, it will not hurt the configuration or license.  
* Examine the error message and see if it's meaning leads to a logical solution
* Examine the error message and see if it's meaning leads to a logical solution
* Contact support with the error message
* [http://www.mikrotik.com/support.html Contact support] with the error message


== No information on the console output ==
== No information on the console output ==

Revision as of 13:36, 26 February 2007

This page describes methods of testing if a RouterBOARD device has troubles. Before contacting support, or RMA department, please carefully try ALL of the mentioned methods:

Starts, but OS doesn't load

  • Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000
  • Try using mac-telnet, or mac-winbox to connect
  • Make sure your RouterBOARD's BIOS is set to boot from NAND
  • If all else fails, hold the button next to the LEDs to load backup BIOS

Starts, but an ERROR interrupts loading of RouterOS

  • Enter the BIOS, set it to boot from ethernet, then NAND and reinstall OS with Netinstall. In most cases, it will not hurt the configuration or license.
  • Examine the error message and see if it's meaning leads to a logical solution
  • Contact support with the error message

No information on the console output

  • Hold the button next to the LEDs to load backup BIOS
  • Check if the baud rate of your terminal program is set correctly, usually it's 9600 or 115000